After Sales Service
Returns & Exchanges：
not accepted
Refunds:
Refunds are only acceptable in these cases
*INTERNATIONAL BUYERS*
| "Ship via untracked mail "SHIP | Other SHIP | |
| Lost items |
NO |
OK |
| Damaged items | NO | OK |
| Lamps, Spherical plastic,Glass,Light and liquids | NO | NO |
- Due to how expensive shipping internationally with Tracking is, I am unfortunately if you choose "Ship via untracked mail ",I cannot be responsible to what happens after the item goes out of the country. Thanks for understanding.
-
I send out some free gifts sometime, but these gifts don’t come with after-sales support.It is normal for packages to have no free gift.
- Lamps, Spherical plastic,Glass, Light and liquids, although I will try my best to package them, but the cost is very high and long-distance transportation is easy to damage, I am sorry, there is no after-sales service or refund for such items.
- The paper shell packaging has no after-sales service, it is difficult to make sure the integrity of the paper shell is during long-distance transportation.
- Due to the courier's loss package ,No refund or after-sales service available.
- If you find Damaged| Lost items,please send me an email within three days of receiving the package.Error information email has no after-sales or refund service available.
The email including :
- A complete and clear unboxing video
- The number and name of the Damaged| Lost items
- The order number
- The photos
My shop's email:kumaicecream@foxmail.com
Other SHIP- Damaged| Lost items after-sales service :
-
If you send me the email with a clear and accurate video and other information,you'll get a you'll get after-sales service.
- If you send me the email without a complete and clear unboxing video,or only photos,you'll get either a 20% refund for the shipping fee or a 20% refund on your Damaged| Lost items, whichever is less.