1. If you send me the email with a clear and accurate video and other information,you'll get a you'll get after-sales service.

2. If you send me the email without a complete and clear unboxing video, only photos,you'll get either a 20% refund for the shipping fee or a 20% refund on your Damaged| Lost items, whichever is less.

Payment security:

I've set the credit card payment security level pretty high(3DS Security Verification),Without verification, the payment will fail.

And my PayPal may be restricted occasionally, I'm not sure why, but every time I submit the same shop information , my PayPal can be used normally again, but it will take about 7days to recover🙀.

Therefore, these reasons may cause the payment of this order to sometimes fail,or often fail.So if you keep failing, I have no idea😿，it is all my fault.

Maybe you could try this ACGGOODS store:KUMAICECREAM

Other info:

• All of these items are not necessities，these are the items I practiced and tried,I will practice and do better~
• !!!All buyers must be an adult!!!(or have obtained parental/guardian consent if you are a minor)

• During holidays, shipping time and costs will be higher, and the probability of item damage will also be higher, such as during Christmas.
• The logistics for special and sensitive items will be higher, especially for sensitive items.For instance, magnets are considered special items, while liquids and lamps are classified as sensitive items.
• The price of "Something new" event is limited time and the cheapest.
• The postage is calculated based on weight and volume.
• I use HKD,it is best to use HKD.
  
• Each logistics company's quotation and service are different.If I change the logistics company, the prices and services will also change.
• Please do not trust any email information outside of my shop's email and shoplazza's email.And I am busy and exhausted, I won't make phone calls or send text messages to you.
• If you find that the orders have not been shipped long time(more than a month),that's because I haven't shipped yet or there's a bug on the shop, and I haven't received your any order messages and money, you could let me know,I will help you.
• Orders that have not been sent logistics emails can be cancelled~But after the shop sent the logistics email, the order cannot be cancelled.  
• Sometimes,you will see  coupons in the shopping cart page.
• Some orders are packaged by myself, and usually I give a free gift inside to say thanks. The other orders are packaged and sent by my family and my friends, and I'm not sure if they will put a free gift inside the package,so there may not be any free gifts.
• *The real email address is very important*, and registered users will find it convenient to search for order information.

• If there is any unfriendly or deceptive email,or cancel orders which have the shipped email, I am very sorry, I will block such accounts.(BTW I received most of the emails which were very friendly and kind~❤️love you)       
  

              

These are all products I made because of my preferences.I can't consider every situation perfectly and every unexpected occurrence,

but I will try to do better than last time .

So I am very grateful for your tolerance and kind opinions,

I have always been very grateful to you all~

              

              

❤️Thank you so mush❤️

              

              

If you have any suggestions or any problems,or found some Website bugs,please feel free to contact me ,I'm always open to friendly advice!

              

~Have a happy everyday~