Shipping details

Order process:

                          Most of the items are for preorder.

      

             The required production and packaging time
preorder 4-12business weeks +

Shipping info:                             

    • Tracking numbers will be sent via email, estimated arrival is 7-30 days once shipped out.
    • Due to special circumstances, logistics delivery may be delayed. These circumstances can include holidays in different countries、protests、 weather conditions、etc. I'm not responsible for delays due to customs.
    • Shipping: generally DDP  (Delivered Duty paid)Exception: Countries like Brazil tax all imports – buyers are responsible for any customs and import taxes that may apply.
    • Please double-check the address you provide.I am unable to redirect a shipment once it is dispatched.I'm not responsible for issues like: Inaccessible addresses | High-theft areas | Regulatory restrictions|Incorrect addresses|Refusal to accept parcels|Unpaid import duties.Redelivery services incur buyer-paid fees for address-related issues.
    • The logistics for special and sensitive items will be higher, especially for sensitive items.For instance, magnets are considered special items, while liquids and lamps are classified as sensitive items.
    • The postage is figured based on the weight.
    • "Ship via untracked mail "only has partial tracking and no after-sales service.

    Returns & Exchanges：

                           not accepted

    Refunds:

                           Refunds are only acceptable in these cases                

    1. Damaged items orders - Please send me an email within three days of receiving the package, including photos of your damaged items 、the order number and your account，you'll get a 50% refund on your damage items, whichever is less.

    2. Missing items orders - Please send me an email within three days of receiving the package,including a complete and clear unboxing video、photos of your missing items 、the order number and your account,you'll get a maximum 100% refund on your missing items.If there is no clear and accurate video,you'll get a 50% refund on your missing items, whichever is less.

    3. Lost package - Ecause of the courier's reported loss, you'll get either a full refund for the shipping fee or a 50% refund on your order, whichever is less.

                           My shop's email:kumaicecream@foxmail.com

    I've set my payment security level pretty high, so the payment for the order may sometimes fail,or often fail.If you keep failing, I have no idea.

    Maybe you could try this ACGGOODS store:KUMAICECREAM

    All of these items are not necessities, 

    I can't consider every situation perfectly and every unexpected occurrence, but I will try to do better than last time .

     I wish you enjoy my fanart or other items, thank you so mush for all your support❤

    If you have any suggestions or any problems,or found some Website bugs,please feel free to contact me ,I'm always open to friendly advice!