Logistics after-sales service

Returns & Exchanges：

              

                       not accepted

                          

Refunds:

              

                      Refunds are only acceptable in these cases

                          

If you find Damaged| Lost gifts,and without using "Ship via untracked mail "SHIP, please send me an email within three days of receiving the package.I need this data in order to find the logistics company for after-sales service.

                        

The email including :

  • A complete and clear unboxing video
  • The number and name of the Damaged| Lost gifts
  • The order number
  • The photos

  1. If you send me the email with a clear and accurate video and other information,you'll get a you'll get after-sales service from the logistics company.

  2. Due to the courier's loss package ,I am sorry,No refund or after-sales service available.

My email:kumaicecream@foxmail.com

  • Although "Ship via untracked mail" doesn't have after-sales service, because the logistics company does not have.Almost all the packages I have sent this way have been delivered safely in the past. It's just that the cardboard for the outer packaging doesn't look very good.

  • If you find that the orders have not been shipped long time(more than a month),that's because I haven't shipped yet or there's a bug here, and I haven't received your any messages,please contact me or email me.

  • If you wanted to cancel the order before I sent the gift , please contact or email me to refund your sponsorship amount.